All payments are due on the 1st of each month. If payment is not received by the 16th of the month, there will be a $5.00 Late fee. By the 1st of the following month, your service may be suspended for non-payment. Discontinued accounts maybe charged a $5.00 reinstatement fee. Partial payments can still result in late fee and account may still be suspended
All payments should be payable to Bill`s trash service. please put the address & account number on ALL checks, and money orders, please include the return address on envelopes. We also accept Visa, MasterCard, and Discover cards with no additional fees there is a $3.00 fee for American Express cards by phone. and online (you must have your account information if needed please call the office)
Payments made after 4:00 pm are considered next-day payments
Payments made during the weekend and on Holidays will be credited next business day
All declined cards will be charged a $5.00 decline fee
All ACH and returned checks will be charged a $25.00 Return fee
Place ALL waste at curb by 6:00 AM on the day of your pickup or the evening before your scheduled pick-ups (Regardless of the time the driver typically comes through) with can handles facing road.
A fee will be charged for stored garbage (trash stored over 14days).
All waste should be on side of driveway NO MORE than 3 Feet from road
Garage/house clean outs are a additional fee call office to schedule a investigator to meet with you and give free estimate
We do not deduct for missed pickups. If you are missed on your scheduled day, please call our office. setting trash out after truck has passed 1st time is NOT a miss.
if you use a container for recycling it should be over 20 gallons and clearly marked recycling,recycle,or have the recycling symbol (three arrows making a triangle) on all sides. please visit the recycling tab for acceptable recycling
Recycling should be in WHITE or CLEAR bags on the curb if you do not use a container
IF YOU have yard waste service Limit of seven (7)BLACK OR CLEAR bags of YARD waste a week must be called in. bags can not exceed weight of picking up with one arm and can not rip or tear when picked up. branches (must not be over 3 feet in length and 4 inches round) and tied together with twine 4 bundles will be picked up per week ,if you use a container it must be marked on all sides YT or yard trash on ALL SIDES and not exceed 50lbs full Do not mix yard waste with household garbage. Cat & Dog litter goes with household garbage. please visit the Recycling & yard waste tab for more information
All animal litter should be bagged including dog and cat LITTER place bags next to trash can bags that start to rip in anyway it will be left
DO NOT PLACE ANY LIQUIDS IN CAN
All medical syringes must be in a closed container. The customer will be held responsible for any accidents that may occur from improper disposal.
Bill`s Trash Service will not tolerate your neighbors doubling their trash with yours,service will be stopped and NO refunds are due to you. A fee of $50.00 must be paid in order to get service reinstated. this includes furniture items. DO NOT PUT NEIGHBOR'S items at your house and claim as yours.
TWICE A WEEK SERVICE you are allowed (2) furniture or appliance items a month at no cost (YOU MUST CALL and make a appointment before 4:00 Pm Tuesday), (once a week customers or additional items $5-10 fee per item ) only on accounts paid in full) we do not take vehicle parts or vehicle fluids, construction debris such as but not limited to lumber,cabinets,flooring, doors, etc., DO NOT PUT ITEMS THAT ARE NOT HOUSEHOLD TRASH IN TRASH CAN (THIS WOULD INCLUDE BUT IS NOT LIMITED TO FURNITURE, WOOD, MULCH, METAL, DIRT, CLAY, SAND, ROCKS, ETC.) ALL TRAILER PARKS WILL BE CHARGED AN EXTRA FEE FOR ALL FURNITURE & APPLIANCES
Paint must be COMPLETELY dry and left next to can with lid(s) off.(to help paint dry you can fill cans with cat litter )
DO NOT PUT OIL OF ANY KIND IN TRASH CAN (THIS IS CONSIDERED HAZARDOUS).
If you make a payment on a suspended account the same day your trash is to be picked-up we can not and do not promise pickups
We are not responsible for personal cans
Trash cans should be empty & ready for pick-up on discontinued accounts, If service is stopped because of an overdue balance on the account trash will be left behind
We do not sell cans
NO refunds on first two months of new service started.